essyncro
service
or service support fit for
the 21st century
The highest possible availability of vehicles – this is what public transport operators are always striving for. The rapid rectifying of faults, and efficient servicing, are key to ensuring the highest possible operability of bus fleets. However, the situation may become complicated when a vehicle featuring a new technical solution needs a repair or when a problem on a bus occurs for the first time ever. For unexpected faults and new challenges, service technicians may call on the support of Solaris’s team of experts. Our “flying experts” are an integral feature of cooperation between us, the manufacturer, and our customers throughout Europe. Now, Solaris is expanding this service via the addition of new technologies such as augmented reality tools to further speed up servicing and maintenance work, if only by eliminating time-consuming travel to the customer.
How does eSSyncroService work?
The main tool of eSSyncroService is its unique goggles. Wearing these specially designed glasses, a service technician carrying out a repair may display any necessary technical documents with a voice command and access them while having his/her hands free. They have a view of the fault and, at the same time, they can see a comprehensive scan of the vehicle or the necessary section of the service manual. These elements form a picture that is accompanied by instructions and the next steps to be taken. These can include remarks concerning the next steps in the repair, but also information on the safety rules to be observed at any given time.
The use of augmented reality (AR) technology in servicing vehicles may be extremely beneficial, including due to the possibility of contacting Solaris experts remotely. In more complex cases, Solaris experts can lead the technician step by step through the repair, and the technician is able to provide them with a real-time picture of the activity being carried out. The software allows them to apply markers on the virtual view to indicate the specific components to be repaired, thus making the work much easier.
Importantly, eSSyncroService provides continuous access to the safety rules to be observed, at any given stage, by the person servicing the vehicle.
Additionally, the tool makes it obligatory for the technicians to confirm that they have taken all safety precautions required at a given point in time, which increases their safety.
What are the benefits of eSSyncroService for the client?
eSSyncroService shortens repair times to the minimum and reduces the time during which a vehicle is out of service. Due to remote servicing and contact with Solaris experts, time spent travelling to the customer is eliminated. What is more, this solution offers a possibility to simultaneously contact experts from different places around the world, which means access to extensive expertise and high quality assistance, regardless of their location.
Who can use this solution?
We would like to invite each carrier that has Solaris buses in their fleet to use this service. eSSyncroService is developed based on scans of vehicles and their documentation. They can easily be done for every client who wants to deploy this modern tool in their fleet.
Latest articles
Frankfurt on the hydrogen path to the future
In recent weeks, the In-der-City-Bus GmbH (ICB) carrier has introduced another 10 Solaris Urbino 12 hydrogen buses to its fleet.Zero-emission buses in Barcelona and Madrid
Solaris has successfully completed two major contracts for zero-emission buses for leading Spanish operators: Transports Metropolitans de Barcelona (TMB) and…Another successful trade fair season behind us. Solaris showered with awards!
We proudly displayed our zero-emission vehicles this year at trade fair booths in Strasbourg, Kielce and Madrid.
